I refuse to get caught up in the mad rush that occurs the week before December 25th. My mother purchased her gifts starting in September and finished her wrapping by Thanksgiving. Because of her example, I shop all year, choosing to spend the season relaxing and enjoying the good company of friends. I try to see a Christmas play and treat myself to something special.

Yesterday afternoon, I sat spellbound from a phenomenal Christmas performance at the Lawrence Welk Theatre in Escondido. As if that weren't enough, Jim and I went to one of our favorite restaurants, Anthony's. While the food there is the best Italian I've ever eaten, one of the best parts of the experience is Brad. Brad is the manager of the restaurant or "ristorante" and created the definition for customer service excellence. He's genuine, honest and rates as one of the top three best servers we've ever had in our lives. His leadership example is one that should be modeled by anyone in retail throughout the country.

Even if you're not trying to avoid the holiday hustle, get out and see Brad at Anthony's. He's definately an upside thinker!

www.anthonysristorante.net